FAQs

1. HOW CAN I PAY FOR MY ORDERS?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments. 

2. IS IT A MUST TO HAVE AN ACCOUNT TO MAKE A PURCHASE?
Nope. You can place an order as a guest, but you can enjoy some perks if you have an account with us:
  • Express checkout
  • View order status and order history
  • Receive updates of new releases and special promotions
3. IS MY ONLINE PURCHASE SECURE?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?
All transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. WHERE DO YOU SHIP?
We ship worldwide and accept a wide range of shipping destinations. Nonetheless, in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know about our destination listings, contact us via support@loviora.com

6. CAN I CHANGE MY SHIPPING INFORMATION AFTER PLACING AN ORDER?
Please be noted that your shipping address cannot be revised after the order has been processed or shipped. 

7. HOW LONG DO I NEED TO WAIT FOR MY ORDER?

While most orders placed Monday through Friday (excluding major holidays), will typically ship within 5-7 business days and arrive in between 10-20 business days after the shipment date, some circumstances may result in delayed shipping or delivery:

  • Credit card payment issue
  • Incorrect shipping address
  • Severe weather impacting normal delivery times
  • Orders held because items are out of stock. On infrequent occasions, we may be out of stock. In this case your order may take longer. We will contact you if this happens.

8. HOW CAN I TRACK MY ORDER?

We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment at 17track.net.

9. WHAT SHOULD I DO IF I FIND THERIS SOMETHING MISSING IN MY ORDER?
Please contact us immediately at support@loviora.com
Peak Spirit Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM